PlateNext

Legal · Terms

Terms of Service

Effective date: 2026-05-21 Last updated: 2026-05-21 Provider: PlateNext.com (the "Service," "we," "us," or "our").

These Terms of Service (the "Terms") form a binding agreement between you and PlateNext.com governing your access to and use of the PlateNext suite — including, without limitation, the marketing site at platenext.com, the identity service at auth.platenext.com, and the member apps at mail.platenext.com, projects.platenext.com, contacts.platenext.com, files.platenext.com, and any other site, application, API, or feature we operate under the PlateNext name (collectively, the "Service").

By creating an account, signing in, or using the Service in any way, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

These Terms contain a binding arbitration clause and class-action waiver in §16 that affect how disputes between you and us are resolved. Please read them carefully.

1. Eligibility and account

1.1 Age. The Service is not directed to children under 16. You must be at least 16 years old (or the age of digital consent in your jurisdiction, whichever is higher) to use the Service. By using the Service, you represent that you meet this requirement.

1.2 Capacity. If you accept these Terms on behalf of an employer or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not have that authority, you must not use the Service on its behalf.

1.3 Accurate information. You agree to provide accurate, current, and complete information when you sign up and to keep it up to date.

1.4 One person, one identity. Each natural person may hold one primary account. You may not create accounts using automated means, false identities, or another person's credentials without their permission.

1.5 Credential security. You are responsible for safeguarding your password, recovery codes, second-factor devices, and any scoped tokens issued to you. You are responsible for all activity that occurs under your account, whether or not authorized by you, unless and until you notify us in writing that your credentials may be compromised.

2. The Service

2.1 What the Service is. The Service is a productivity suite comprising several lensed apps (mail, projects, contacts, files, chat, meetings, AI-team, identity manager, and others we may add or remove) that share a common data layer. The Service is provided as a hosted, multi-tenant software-as-a-service offering.

2.2 Evolution. The Service is under active development. We may add, change, remove, or restrict any feature, app, integration, or data field at any time, with or without notice, and with no obligation to preserve historical behavior.

2.3 Beta and experimental features. Some features may be labeled "beta," "preview," "alpha," "experimental," or similar. Such features are provided AS-IS for evaluation only, may be discontinued at any time without notice, and are explicitly excluded from any service level commitments or warranties.

2.4 Third-party services. The Service may integrate with third-party services (e.g., Google OAuth, email delivery providers, hosting providers, AI model providers). Your use of those services is governed by the third party's own terms and privacy practices. We are not responsible for any third-party service, and we do not warrant the availability, accuracy, or behavior of any third-party service.

2.5 No guaranteed availability. We do not commit to any specific uptime, latency, or data durability target unless we have agreed to a separate written service-level agreement signed by an authorized officer of PlateNext.com. Absent such an agreement, the Service is provided on an as-available basis.

3. Your content

3.1 You retain ownership. As between you and us, you retain all rights, title, and interest in and to the content, data, files, messages, and other materials you submit to or generate through the Service ("Your Content"). These Terms do not transfer ownership of Your Content to us.

3.2 License to us. You grant PlateNext.com a worldwide, non-exclusive, royalty-free, sublicensable, fully paid-up license to host, store, copy, transmit, display, index, parse, encode, re-format, translate, summarize, analyze, derive aggregated or de-identified data from, train internal classifiers and quality models on (but not train publicly released foundation models on, except in de-identified or aggregated form), and otherwise process Your Content for the purpose of operating, securing, improving, and developing the Service and for any other purpose disclosed in the Privacy Policy. This license survives termination to the extent reasonably necessary for backup, legal compliance, security investigations, and dispute resolution.

3.3 You are responsible for Your Content. You represent and warrant that (a) you have all rights necessary to submit Your Content and grant the license in §3.2, (b) Your Content does not infringe, misappropriate, or violate the rights of any third party, and (c) Your Content complies with these Terms, the Acceptable Use Policy, and all applicable laws.

3.4 No obligation to store. We may, but are not obligated to, store Your Content for any length of time. We may delete Your Content at any time after termination of your account, after prolonged inactivity, after suspension, or as otherwise described in the Privacy Policy. You are solely responsible for maintaining your own backups of Your Content.

3.5 Feedback. If you send us suggestions, feedback, bug reports, or feature requests, you assign to us all rights in that feedback, and we may use it for any purpose without compensation, attribution, or obligation to you.

4. AI features and automated processing

4.1 AI is part of the Service. Several apps in the suite use artificial intelligence, machine learning, large language models, and other automated systems (collectively, "AI Features"). AI Features may read Your Content, generate replies, classify messages, extract structured data, draft documents, summarize threads, and act as automated participants (e.g., AI agents in ai-team).

4.2 AI output may be wrong. AI Features can and do produce incorrect, incomplete, biased, misleading, offensive, or fabricated output. You must independently verify any AI output before acting on it, especially for legal, medical, financial, safety, employment, or other consequential decisions. We are not liable for any action you, your customers, or third parties take in reliance on AI output.

4.3 Your responsibility for AI-assisted communications. If you configure an AI agent to send messages, emails, SMS, voice calls, or other communications on your behalf, you are the sender of those communications for all purposes (including CAN-SPAM, TCPA, GDPR, and other applicable laws), and you are responsible for obtaining all required consents, maintaining required suppression lists, and honoring opt-out requests.

4.4 Model training. We do not use Your Content to train publicly released or third-party foundation models, except in aggregated or de-identified form that cannot reasonably be linked back to you. We may use Your Content to train internal classifiers and quality models used to operate the Service.

5. Acceptable use

5.1 You agree not to, and not to permit any other person to:

  • (a) violate any law, regulation, or third-party right (including intellectual property, privacy, publicity, and contract rights);
  • (b) send spam, unsolicited bulk email, phishing, malware, or content that violates CAN-SPAM, TCPA, the GDPR's ePrivacy rules, or analogous laws;
  • (c) harass, threaten, defame, stalk, dox, or harm any person;
  • (d) upload, transmit, or generate child sexual abuse material, non-consensual intimate imagery, content that promotes terrorism or violent extremism, or content that incites violence against any person or group;
  • (e) attempt to access any account, data, system, or network you are not authorized to access; bypass any authentication or rate limit; probe, scan, or test the vulnerability of the Service without our prior written consent;
  • (f) reverse engineer, decompile, or disassemble the Service, or attempt to derive source code, algorithms, model weights, or underlying ideas, except to the extent that this restriction is prohibited by applicable law;
  • (g) interfere with or disrupt the Service, the servers or networks hosting it, or other users' use of the Service, including by excessive automated requests, scraping at a rate or volume that degrades the Service for others, or denial-of-service activity;
  • (h) resell, sublicense, rent, lease, or commercially redistribute the Service or any portion of it without our prior written consent;
  • (i) use the Service to build a competing product or to benchmark the Service for publication without our prior written consent;
  • (j) misrepresent your identity or affiliation, including by using AI agents to impersonate a specific human without that human's consent;
  • (k) use the Service in any nuclear, aviation, mass-transit, life-support, weapons, or other high-risk context where failure could result in death, serious bodily injury, or environmental damage;
  • (l) use the Service to develop, train, or evaluate a competing large language model or generative AI system;
  • (m) circumvent any technical or contractual restriction we have placed on the Service, including storage quotas, rate limits, or feature gates.

5.2 We may, but are not obligated to, monitor use of the Service for violations of §5.1 and the rest of these Terms.

6. Suspension, restriction, and termination (by us)

6.1 Broad rights. We may suspend, restrict, throttle, downgrade, re-route, sandbox, quarantine, or terminate your account, any portion of your access to the Service, or any of Your Content, at any time, with or without notice, with or without cause, in our sole discretion, and without liability to you or any third party. Without limiting the foregoing, we may exercise these rights when we believe, in our sole discretion, that:

  • (a) you have violated, or may violate, these Terms, the Privacy Policy, or any other policy we publish;
  • (b) your use of the Service poses a security, fraud, abuse, legal, regulatory, reputational, or operational risk to us, our other users, or any third party;
  • (c) we are required to do so by law, regulation, court order, subpoena, or governmental request, or to respond to a credible threat thereof;
  • (d) a payment obligation is overdue, disputed, or charged back;
  • (e) your account has been inactive for an extended period (and we define what counts as "extended" in our sole discretion);
  • (f) your account, your IP, your device, or your network has been associated with suspicious or abusive activity, even if we cannot conclusively attribute that activity to you;
  • (g) a third party (including a complainant, rights-holder, payment processor, telecommunications carrier, email provider, or hosting provider) has asked or pressured us to do so;
  • (h) we are discontinuing the affected feature, app, region, or the Service as a whole; or
  • (i) for any other reason we deem appropriate in our sole discretion.

6.2 No prior notice required. Where we determine in our sole discretion that the conduct or risk warrants immediate action, we may act without prior notice. Where practicable, and not otherwise prohibited by law or by §6.1(c), we may provide notice after the fact.

6.3 Effect of suspension or termination. Upon suspension or termination, your right to access and use the Service ends immediately. We may, in our sole discretion, retain, delete, disable export of, or restrict your access to Your Content. We are under no obligation to preserve Your Content, to provide an export, or to delay deletion to give you time to retrieve Your Content, though we may choose to do so as a courtesy. We are not liable to you for any loss arising from suspension, restriction, or termination of your account or any portion of the Service.

6.4 No refunds. Except where required by applicable law, all fees paid (if any) are non-refundable upon suspension or termination, regardless of cause.

6.5 Survival. Sections 3.2 (license to us), 3.4 (no obligation to store), 3.5 (feedback), 4.2–4.3 (AI), 6.3–6.5, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, and 18 survive termination.

7. Termination by you

7.1 You may terminate your account at any time by following the account-deletion procedure in the identity manager (auth.platenext.com) or by emailing us at the address in §18.

7.2 Termination by you does not relieve you of any payment obligations accrued before termination, and does not entitle you to a refund except as required by applicable law.

7.3 You should export or copy Your Content before terminating your account. After termination, we may delete Your Content immediately and have no obligation to recover it.

8. Fees, billing, and changes

8.1 Free tier and paid plans. Some portions of the Service may be free; others may require a paid subscription or usage-based fees. The current pricing is the pricing we publish at platenext.com or in the relevant app.

8.2 Changes to pricing. We may change pricing at any time. For subscribers on a fixed term, the new pricing applies at the next renewal. For everyone else, the new pricing applies on the date shown when we publish it.

8.3 Taxes. All fees are exclusive of taxes. You are responsible for any sales, use, value-added, GST, withholding, or similar taxes imposed on your purchases, other than taxes on our net income.

8.4 No refunds. Except where required by applicable law, fees are non-refundable.

8.5 Disputes. You must dispute any charge in writing within 30 days of the charge or you waive the right to dispute it.

9. Intellectual property; license to you

9.1 Our IP. The Service, including all software, models, designs, logos, trade names, trademarks, service marks, content we provide, templates, prompts, embeddings, and all related intellectual property, is owned by PlateNext.com or our licensors, and is protected by intellectual property laws.

9.2 Limited license to you. Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non- transferable, non-sublicensable, revocable, limited license to access and use the Service for your internal business or personal purposes. No other rights are granted to you, expressly or by implication.

9.3 Trademarks. "PlateNext" and the PlateNext logo are our trademarks. You may not use them without our prior written consent except to factually identify the Service.

9.4 DMCA / copyright complaints. If you believe content on the Service infringes your copyright, send a DMCA-compliant notice to the address in §18 with the information required by 17 U.S.C. § 512(c)(3). We may, in our sole discretion, remove allegedly infringing content and terminate repeat infringers' accounts.

10. Privacy

Your privacy is governed by our Privacy Policy, which explains what data we collect, how we use it, with whom we share it, how long we retain it, and what rights you have. By using the Service, you agree to our Privacy Policy.

11. Security; no guarantee

We use commercially reasonable administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of Your Content. No system is completely secure. We do not guarantee that Your Content will not be lost, accessed without authorization, altered, or disclosed, and we disclaim all liability for any such loss, access, alteration, or disclosure to the maximum extent permitted by law.

12. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. WE AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, AND CONTRACTORS (THE "PLATENEXT PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, COMPLETENESS, UNINTERRUPTED USE, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, THE PLATENEXT PARTIES MAKE NO WARRANTY THAT (a) THE SERVICE WILL MEET YOUR REQUIREMENTS; (b) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) THE INFORMATION OR OUTPUT OBTAINED FROM THE SERVICE (INCLUDING AI OUTPUT) WILL BE ACCURATE OR RELIABLE; (d) ANY ERRORS WILL BE CORRECTED; (e) THE SERVICE OR ITS SERVERS WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (f) ANY DATA WILL BE PRESERVED OR RECOVERABLE.

NO ADVICE OR INFORMATION OBTAINED FROM US OR THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY MADE IN THESE TERMS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE EXCLUSIONS ABOVE MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR WARRANTIES ARE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Limitation of liability

13.1 No indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ANY OF THE PLATENEXT PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, CUSTOMERS, OPPORTUNITY, ANTICIPATED SAVINGS, DATA, CONTENT, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE PLATENEXT PARTIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (a) THE TOTAL FEES YOU ACTUALLY PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) FIFTY U.S. DOLLARS ($50.00).

13.3 Aggregation. The cap in §13.2 applies in the aggregate across all claims you may bring, not per claim, per incident, or per cause of action. The existence of multiple claims will not expand the cap.

13.4 Essential basis. You acknowledge that the limitations in this §13 are an essential element of the bargain between you and us, and that we would not provide the Service to you on these economic terms without them. The limitations apply even if the exclusive remedy fails of its essential purpose.

13.5 Jurisdictional limits. Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

14. Indemnification by you

You will defend, indemnify, and hold harmless the PlateNext Parties from and against any and all third-party claims, demands, suits, investigations, losses, damages, fines, penalties, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) Your Content, (b) your use of the Service, (c) your breach of these Terms, the Privacy Policy, or any policy we publish, (d) your violation of any law or third- party right, (e) communications sent by or under your account (including those sent by AI agents you configure), or (f) any dispute between you and another user of the Service or any third party. We may, at our option and expense, assume exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with our defense. You may not settle any claim without our prior written consent if the settlement imposes any obligation on or attributes any liability to any of the PlateNext Parties.

15. Export, sanctions, and government use

You represent that you are not (a) located in, or a resident or national of, any country subject to a comprehensive U.S. embargo (currently including Cuba, Iran, North Korea, Syria, and the so- called Donetsk, Luhansk, Crimea, Kherson, and Zaporizhzhia regions of Ukraine); (b) listed on any U.S. or other applicable government sanctioned-party list (including OFAC's SDN list); or (c) otherwise prohibited from using the Service under U.S. or other applicable law. The Service is "commercial computer software" for purposes of FAR 12.212 and DFARS 227.7202; U.S. government end users acquire only those rights set forth in these Terms.

16. Dispute resolution; arbitration; class-action waiver

Please read this section carefully. It affects your legal rights.

16.1 Informal resolution. Before filing any claim, you agree to try to resolve the dispute informally by emailing us at the address in §18 with a description of the claim and the relief sought. We will try to resolve the dispute within 60 days. Only if we cannot resolve it informally may you proceed under §16.2.

16.2 Binding arbitration. You and PlateNext.com agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or the Service ("Dispute") will be resolved exclusively by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect, except as modified here. The arbitration will be held in Wilmington, Delaware (or, at your election, by telephone or videoconference). The arbitrator's award will be final and may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

16.3 Class-action waiver. YOU AND WE EACH WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, REPRESENTATIVE, MASS, OR PRIVATE-ATTORNEY-GENERAL ACTION AGAINST THE OTHER, AND THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MULTIPLE PARTIES OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. If this class-action waiver is held unenforceable as to any claim, then that claim (and only that claim) will be severed from the arbitration and litigated in court under §16.6.

16.4 Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in court to protect intellectual property, confidential information, or to address unauthorized access to the Service. Disputes about the enforceability or scope of §16.3 (class-action waiver) are for a court, not the arbitrator.

16.5 Opt-out. You may opt out of §16.2 (arbitration) and §16.3 (class-action waiver) by sending a written opt-out notice to the address in §18 within 30 days of first accepting these Terms. The notice must include your full name, account email, and a clear statement that you want to opt out. An opt-out that is timely and complete does not affect any other provision of these Terms.

16.6 Governing law and forum (if arbitration doesn't apply). These Terms and any Dispute not subject to arbitration are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict-of-laws rules. The exclusive venue for any such Dispute is the state or federal courts located in Wilmington, Delaware, and each party irrevocably submits to the personal jurisdiction of those courts.

16.7 One-year limitation. Any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the cause of action accrues, or be forever barred.

16.8 UN CISG; consumer law. The UN Convention on Contracts for the International Sale of Goods does not apply. Nothing in this §16 limits any non-waivable consumer rights you may have under the law of your country of residence.

17. Changes to these Terms

We may modify these Terms at any time. If we make material changes, we will give you reasonable notice — for example, by email to your account address, a banner inside the Service, or an update to the "Last updated" date at the top of these Terms. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, your sole remedy is to stop using the Service and terminate your account under §7.

18. Notices; contact

18.1 Notices to us. Legal notices to PlateNext.com (including DMCA notices, arbitration demands, and opt-outs under §16.5) must be sent to legal@platenext.com and to the registered mailing address published at platenext.com/legal/contact.

18.2 Notices to you. We may give you notice by email to the address associated with your account, by a banner inside the Service, by an in-app message, or by an update to the relevant legal document on our site. Notice is effective when sent.

19. Miscellaneous

19.1 Entire agreement. These Terms (together with the Privacy Policy and any other documents incorporated by reference) constitute the entire agreement between you and us regarding the Service and supersede any prior agreement on the same subject.

19.2 Order of precedence. If you and PlateNext.com have signed a separate written agreement covering the Service, that signed agreement controls to the extent it conflicts with these Terms.

19.3 Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms to any affiliate or to any successor in interest in connection with a merger, acquisition, reorganization, or sale of assets, without your consent.

19.4 Severability. If any provision of these Terms is held unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19.5 No waiver. Our failure to enforce any right or provision will not be a waiver of that right or provision.

19.6 No agency. No agency, partnership, joint venture, employer- employee, or franchise relationship is created by these Terms.

19.7 No third-party beneficiaries. Except for the PlateNext Parties (who are intended third-party beneficiaries of §§ 12, 13, and 14), these Terms create no third-party beneficiary rights.

19.8 Force majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, riot, embargo, acts of civil or military authority, fire, flood, earthquake, accident, strike, pandemic, internet or telecom outages, denial-of-service attacks, failures of third-party services or upstream providers, or shortages of transportation, fuel, energy, labor, or materials.

19.9 Headings. Section headings are for convenience only and have no legal effect.

19.10 English language. These Terms are written in English. Any translation is provided for convenience only; the English version controls.

If you have questions about these Terms, contact us at legal@platenext.com.